Evaluate a service

The evaluation allows you to give a qualitative rating to an animation, merch or rental service.

To evaluate a service, go to either the “Order tracking” menu or the “Report/Evaluation” menu, then click on an order number to open the detail pop-up. Fill in the “Evaluation” section to qualify the service:

• One star corresponds to the minimum;
• Five stars is the maximum.

By default, if you feel that the objective has been achieved, the overall rating will be equal to three stars minimum.

Once the assessment is completed and validated, the order status does not change, and it is still possible to modify the assessment as long as the order status has not changed to “Closed” or “Auto-closed”.

Note a service

The report allows you to indicate to your superiors if a service has not gone well.

To evaluate a service, go to either the “Order tracking” menu or the “Report/Evaluation” menu, then click on an order number to open the detail pop-up. Answer the question “Was the service performed correctly?” ( if there are no problems to report on the service, do not make a report ).

You must then choose at least one criterion for the report. Indicate the number of hours actually worked and the number of absent participants. You can also add a comment and a document.

Below your report, you can also consult the service provider's report (if they have made one).

Once the report has been completed and validated, the status of the LAC changes to “Arbitration”.